Refund policy

RETURNS & EXCHANGES:

Returns and exchanges are accepted within 30 days from receipt of the item. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase; if purchased online, please provide an order number. If an exit343design item was purchased in person at a retail event, please contact hello@exit343.com for more information. If an exit343design item was purchased at a brick & mortar store, please contact the point of purchase as that item is held to their return/exchange policy, not this one.

Clearance items or mystery bag are final and may not be returned or exchanged. This will be noted at the point of purchase.

For returns, the customer is responsible for the cost of shipping the item(s) back. Returned or exchanged items must be unused, and in the same condition you received it, and in the original packaging. When the items are received and it has been confirmed that they are damage-free, exit343design will issue a store credit or refund for the item amount only or send you a new product for exchanges. If a refund is offered, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Again, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For damaged or incorrectly sent goods, please provide a photo of the items and an exchange be will initiated. There are certain situations where only partial refunds are granted: any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@exit343.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.