Shipping policy

Customers who use a free shipping code will have their order shipped via USPS First Class no matter what option they select at checkout. Please note that this option does not come with any transit time guarantee per the USPS and I cannot “open a case” with the USPS if the package is late or lost.

All products are shipped domestically via the U.S. Postal Service. I strive to ship 1-3 business days after your order is placed, but this depends on stock and demand. Transit time can be from approx. 1-5 days, depending on your location in the U.S. Items are shipped from Pennsylvania, just outside of Philadelphia. If there's any significant, unexpected shipping delays, I will do my best to reach out and inform you.

I cannot be held responsible for any delays or mistakes caused by the USPS or any other shipping company. I will do my best to provide reasonable customer service, but there is nothing I can do after the order has entered their shipping system. There is no magic curtain- I only know the same information that the tracking number is providing to you. If you have provided an incorrect shipping address and the order has shipped, I can reship at the customer's expense once the order is returned.

If you purchase multiple items and shipping adds up to be unrealistic, I will refund the difference within reason (since I sell different types/shapes of items, sometimes it's difficult to gauge how it will add up). If you need your item by a certain date, please send me a message so that I can try to accommodate you.

International customers, your packages are sent via First Class Package Service, which could take up to 4 weeks for delivery, however, most packages arrive in a week or two. If your package is taking longer, please contact your local customs with the tracking number provided in your order as it may be held up with duties owed. exit343design cannot be responsible for customs duties that may be incurred.